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Use the portal to submit requests to the support team—no sign-in required. Your requests will be processed within 24 hours. We can correct names and adjust travel dates as needed. If your flight details change frequently due to delays, you may submit multiple requests as necessary. Our service operates 24/7, 365 days a year. We will automatically process the changes and resend QR codes as needed.

Correction to Traveler Details

Please use this form to submit your request in your own words. You can request name corrections, changes to travel dates, or inform us if your trip has been postponed. If you have new travel dates, kindly provide the updated arrival and departure details. QR codes remain valid for one year if your travel is postponed.

Non-Receipt of QR code

Kindly check your spam or junk email folders. If you still haven't received your QR code, please use the form below to request a resend. Ensure that your email address is entered correctly. To check the status of your QR code you can go here: Check Status

Email Address

The Email Address you use Must Match the Email Address you used to Purchase the Tax

First Name

Last Name

Mobile Phone Number

Name of Tax Purchased

Request Type

Request

Please describe in your own words what you would like us to change. For name changes specify the new name. For changes to travel dates please specify the new dates.

Request Confirmation

You agree that by submitting this form we may automatically carry out your request.

Generate a new image Play the audio code

Enter the code from the image

​​Correction to Traveler Details

Non-Receipt of QR code

Correction to Traveler Details