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Need to update your tourism tax details?

Use our secure self-service form — no sign-in required. Your request will be processed within 24 hours, any day of the week. You can correct names, update travel dates, or resubmit if flight times change. Our support team and processing system operate 24 hours a day, 7 days a week, all year long, and new QR codes are automatically resent once updates are complete.

Amendments to Passenger Information, Travel Delays, or Trip Cancellations

Please use this form to submit your request in your own words. You can request name corrections, changes to travel dates, or inform us if your trip has been postponed. If you have new travel dates, kindly provide the updated arrival and departure details. QR codes remain valid for one year if your travel is postponed.

If you have not received your QR code, please verify your spam or junk email folders.

Kindly check your spam or junk email folders. If you still haven't received your QR code, please use the form below to request a resend. Ensure that your email address is entered correctly. To check the status of your QR code select one of the following:

Baja California Sur Embraceit Status Quintana Roo VISITAX Status

Email Address

The Email Address you use Must Match the Email Address you used to Purchase the Tax

First Name

Last Name

Language Preference

Mobile Phone Number

Name of Tax Purchased

Request Type

Request

Please describe in your own words what you would like us to change. For name changes specify the new name. For changes to travel dates please specify the new dates.

Request Confirmation

You agree that by submitting this form we may automatically carry out your request.

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