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Self-Service Support

Need to update your tourism tax details?

Use our secure self-service form to request passenger detail corrections, travel date updates, delayed travel changes, cancellation notes, or QR code resends.

No login is required. Our support team and processing system operate 24 hours a day, 7 days a week, and updated QR codes are automatically resent once your request is completed.

No sign-in required

Requests processed within 24 hours

Updated QR codes automatically resent

Amendments

Passenger Information Updates, Travel Delays, or Trip Cancellations

Use this form to submit your request in your own words. You can request name corrections, travel date changes, or let us know if your trip has been postponed or cancelled.

If you have updated travel dates, please include the revised arrival and departure details. QR codes remain valid for one year if your travel is postponed.

QR Code Support

Haven’t received your QR code?

Click one of the links below to use our QR code check status tool. Please check your spam or junk folders first. If you still have not received your QR code, use the form below to request a resend and confirm your email address is entered correctly.

Baja California Sur Embraceit Status Quintana Roo VISITAX Status

Submit Request

Update / Resend Request Form

Fill out the form below and our team will review your request as quickly as possible.

Email Address

The Email Address you use Must Match the Email Address you used to Purchase the Tax

First Name

Last Name

Language Preference

Mobile Phone Number

Postal code

Name of Tax Purchased

Request Type

Request

Please describe in your own words what you would like us to change. For name changes specify the new name. For changes to travel dates please specify the new dates.

Request Confirmation

You agree that by submitting this form we may automatically carry out your request.

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